Our promise to you
Efficient machines require efficient service.
When it comes to purchasing machinery, equipment or technical systems, the quality and cost of servicing options are decidedly amongst the most important investment factors when considering their profitability and longevity. Here in Bietigheim, we keenly focus our attention on the needs of our customers through development of our service concept, in which we align our services to their needs. Our principal objective is ensuring the satisfaction of our clients – it is our benchmark and daily motivation!
5 noteworthy facts for our clients:
You have full control!
Our service hotline and worldwide network of qualified service technicians always act in your best interests. Your convenience is our service focus. We implement resolutions for your technical tasks and problems, without ifs or buts. However particular the problem, we will provide everything you require.
We understand the problem first, then implement the solution!
Expertise and experience are the foundation of our approach. We apply these skills in all specialist fields: new assemblies, modifications, commissioning as well as in swift fault analysis and repair. You can always count on us!
Those who are fastest, win!
Our highly-qualified service technicians quickly and intelligently provide solutions to assignments. With our high-speed online and teleservices, we can resolve problems online within minutes. Furthermore, our global network allows us to be in any worldwide location as quickly as possible.
Only those who have all can provide everything!
We are proud to claim the first-class nature of our ability to supply spare parts. We maintain warehoused stock of all essential components and parts, always readily available. Express, urgent, specialist and courier deliveries are of course no problem. Always secure, swift and guaranteed!
Reliable machines by reliable people!
Our basic principal: only reliable people make reliable machines. Our service team consists of more than 20 members of staff. At this point we would like to summarise: the young men and women of our
business are simply WORLD CLASS, see for yourself!